Cedar Creek Pediatric at 616 Smithview Drive in Maryville, Tennessee

Customer Reviews about Cedar Creek Pediatric

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  Dr. Fox is great. However, I am not so sure about the staff. Every time I have called, they have been so rude. First time I called about my little one having a fever and they told me someone would call me back. I eventually had to call them back 3 times before I got some advice. I also called to obtain shot records and was told that it usually takes 24 hours (which is fine) but since I called so early they should have them ready after lunch, around 1. I called back after 1, got a new person, who then told me that they need 24 hours and were too busy but I could call back after 3 and see if they were ready. So, I just decided to call the next day at 8am and the shot records were ready. (Why couldn't they call me once they were ready? Why do I have to keep calling them!!??) I then tell them that my daycare needs to have a signature and date in the upper right hand corner of the shot records and that this is very important. She then says "well, our signature is on the bottom". I just don't understand why she wouldn't just say "no problem" and just make sure to fulfill the request from my daycare. Also, one simple checkup appointment took 3 hours. Appointment was at 9 and we didn't leave until noon. In addition, I attempted to schedule a follow up appointment for vaccines when I left. I was told to give them my phone number and they would call me later that day to schedule the shots so they could make sure they had them in stock. Well, a week later, I remembered they never called me so I had to call them and make the appointment. So, we are currently on the search for a new office. I hate to give up Dr. Fox but I am a busy mom who does not have the time to keep following up with them. They should be following up with me. I should not have to constantly call them. I feel like I get a lot of sass when I do and that they are just too busy to give us the care and attention that all doctor's s offices should provide.
  February 18, 2017

  by Kayla Shell

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Tomorrow: 08:00 am — 05:00 pm

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About Cedar Creek Pediatric in Maryville